Return & Refund Policy

Last updated: [Month Day, 2025]
 Domain: https://trybotanik.com

At Botanik, we want you to feel confident shopping with us. That’s why we honor a 90-day return period, which means you have up to 90 days after receiving your order to submit a return request. All purchases from Botanik, including sale items, are covered under this guarantee, provided they meet the conditions listed below.

 

 

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition you received it, unused and sealed in its original packaging.

  • For hygiene and safety reasons, we cannot accept returns where the packaging has been opened.

  • Proof of purchase (order confirmation or receipt) is required.

 

 

How to Start a Return

To begin your return, email us at support@trybotanik.com. Once your request is approved, we’ll provide full instructions on how and where to send your return.
 ⚠️ Returns sent without prior authorization will not be accepted.

 

 

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately at support@trybotanik.com so we can resolve the issue quickly.

 

 

Non-Returnable Items

  • Products that have been opened or used (due to hygiene/safety regulations)

  • Gift cards or digital purchases

  • Promotional/free items

 

 

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product for a refund and place a new order separately.

 

 

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@trybotanik.com.